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Privacy Policy

Tidelift, Inc., operates tidelift.com and dependencyci.com. This Privacy Policy explains and governs how data gathered by, and submitted to, those sites is used and processed.

We Care About Your Privacy

We aim to respect your privacy. At the same time, it is necessary for us to store and process some data so that:

  • you can use the service effectively; and
  • we can improve the services you use.

This policy explains what information we collect, what we do with it, and how we do it. It also describes your choices regarding use, access and correction of your personal information.

Information We Collect and Use

Information From Website Users

When you visit our website, you may choose to interact with our services in ways that require us to gather personally-identifying information. The amount and type of information that we gather depends on the nature of the interaction.

For example, we ask visitors who want to receive updates from us to provide an email address for that purpose.

Similarly, visitors who engage in transactions with Tidelift – by purchasing our services, for example – may be asked to provide additional information, including as necessary the personal and financial information required to process those transactions.

Other types of information we may collect include:

  • Contact information, such as name, email address, mailing address, or phone number;
  • Unique identifiers for other services, such as usernames and account information for GitHub;
  • Information about your business, such as company name, company size, business type.

In each case, Tidelift collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Tidelift. Tidelift does not disclose personally-identifying information other than as described below under “Uses and Sharing of Your Data”.

You can always refuse to supply personally-identifying information, but it may prevent you from using certain Tidelift features.

Information Collected from Other Sources

With your authorization, and to provide you with better services, we may also obtain information about you from other sources. For example, if you create or log into your account through GitHub, we may receive information from that service (such as your username, basic profile information, and repository list). The information we receive depends on which services you authorize and any options that are available.

Cookies and other Tracking of Website Visitors

In order to help continuously improve our service, we use cookies or similar technologies to analyze trends, administer the website, track how people use the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

As is true of most websites, we also gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, and tracking of specific behavior on the site. Where this information is personally identifying, we do not disclose it information other than as described below under “Uses and Sharing of Your Data”.

We may partner with a third party to manage our advertising on other sites. In that case, our third party partner may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. You can opt out of interest-based advertising here, out of Google Analytics here, or if you live in the European Union here.

Uses and Sharing of Your Data


If you have supplied your email address to Tidelift, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Tidelift and our products. If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you, at your member profile on our website, or by contacting us at support@tidelift.com.

If you send us a request (for example via a support email or via other feedback mechanisms), we reserve the right to record or publish the content of that request in order to help us clarify or respond to your request or to help us support other users.

Operation of the Service

To provide services to you and our other users, we may share your information with third parties who provide services on our behalf. These companies are not authorized to use your personal information except as needed to provide these services to us.

These services may include:

  • Sending marketing communications
  • Fulfilling subscription services
  • Conducting research and analysis
  • Providing information about the software development projects you wish to have Tidelift analyze and monitor
  • Advertising on other sites (to opt out of this, see above under “Cookies and other Tracking of Website Visitors”)

We may also aggregate, use internally, and release publicly non-personally-identifying information. For example, we may develop and publish reports on website usage based on this data.

Legal Compliance

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.

We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Business Transfers

If Tidelift is acquired or merges with another company, or some or substantially all of our assets, are acquired, or in the unlikely event that Tidelift goes out of business or enters bankruptcy, user information could be one of the assets that is transferred or acquired by a third party. By using our site, you acknowledge that such transfers may occur, and that any acquirer of Tidelift may continue to use your personal information as set forth in this policy.

Processing and Storing Your Data

Your data is processed by, and stored on, servers in the United States. Once it is received we follow industry-standard processes, including SSL and two-factor authentication, to secure it. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is stored. If you have any questions about the security of your personal information, you can contact us at support@tidelift.com.

Subject to your rights for correction and deletion described below in “Access and Choice”, we may retain your personal information as long as needed to provide you with services you request from us, comply with our legal obligations, or enforce our agreements with you. If you choose to delete your account, we will delete your personal information within a reasonable timeframe.

Do Not Track

"Do Not Track" is a standard and browser privacy setting that controls how third parties can monitor your usage of a given site. We do not respond to an individual visitor's Do Not Track settings. You can find out more about Do Not Track here.

Access and Choice

You have the right to request information about whether we hold any of your personal information. You also have the right to access, correct, or request deletion of your personal information. You can do these things by contacting us at support@tidelift.com. We will respond to your request within a reasonable timeframe.

Privacy Policy Changes

Tidelift may change our privacy policy from time to time, and in our sole discretion. We encourage site visitors to frequently check this page for any changes.

If you have a Tidelift account, and have provided us with contact information, we will also notify you of changes through email or other notification systems that are part of the service. Your continued use of the service after any change in this privacy policy will constitute your acceptance of such change.

EU Privacy Compliance

Tidelift, Inc., is in the process of certifying its compliance with the EU-U.S. Privacy Shield Framework. In the meantime, we are able to agree to the European Union Model Clauses. Please contact us at support@tidelift.com for further information.

Contact Us

If you have any questions or concerns regarding this privacy policy, the practices of this site or your dealings with this site, please contact us using the information below:

Tidelift, Inc.
50 Milk St.
16th Floor
Boston, MA 02109

Or contact us via email at:


If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Last updated: Aug. 30, 2018