Tidelift's developer tools and APIs are used to scan, track, and analyze your dependencies. These tools are created by Tidelift, and are distinct from the open source packages which make up your dependencies. Sign in to your Tidelift account to access our tools and APIs.
We have a number of other ecosystems which are in beta; we welcome your feedback and experiences with those ecosystems, but they are not yet subject to our service level agreement.
We have commercial relationships with many independent open source maintainers. When we have such a relationship, we call the package provided by those maintainers a lifted package. Lifted packages have the following additional assurances:
As part of your subscription, we also work to add more of the specific packages you use to the lifted list over time.
Tidelift indemnifies customers against claims that lifted packages contain copyright violations, such as copied code or an open source license violation.
Tidelift may respond to such a claim by (i) replacing the infringing portion of the software, (ii) modifying the software so that its use becomes non-infringing, (iii) obtaining the rights necessary for a customer to continue its use of the software without interruption or (iv) defending the customer (that is, hire and pay for a lawyer) against the claim and paying any resulting damages (up to a certain cap).
Indemnities are capped based on an organization’s specific needs and subscription level.
Support for open source dependencies does NOT include:
If you're a Tidelift subscriber, please email email@example.com and let us know how we can help! We are eager to know about any issue with our tools or your open source dependencies, and do what we can to help.
When seeking support as part of your Tidelift Subscription, please do not contact an upstream project directly (for example by filing a GitHub issue). To ensure our participating maintainers know you're a subscriber and ensure we can track our SLA performance, we would like all Tidelift-related requests to originate through Tidelift channels.
|Hours||9am–5pm ET on business days|
|Severity 1||4 hours acknowledgement time|
|Severity 2||8 hours|
|Severity 3||24 hours|
|Severity 4||48 hours|
|Severity 1||Any issue resulting in a full outage to the subscriber's production service.|
|Severity 2||An issue with a high impact on a subscriber's production service or a severe impact on their non-critical business operations.|
|Severity 3||An issue with a moderate impact on the subscriber's business operations or that disrupts a planned deployment.|
|Severity 4||An issue or question with low to no immediate impact on subscriber's business operations.|