Our team can help with:
Severity level 1: 4 hours acknowledgement time
Any issue resulting in a full outage to the subscriber's production service.
Severity level 2: 8 hours
An issue with a high impact on a subscriber's production service or a severe impact on their non-critical business operations.
Severity level 3: 24 hours
An issue with a moderate impact on the subscriber's business operations or that disrupts a planned deployment.
Severity level 4: 48 hours
An issue or question with low to no immediate impact on subscriber's business operations.
These SLAs apply only for paid subscriptions
Please use our support portal to create and submit support tickets. We only guarantee SLA times for tickets created in the portal